Communication (or the lack of it)

<p>It seems that every single claim we try to process with OnePlan will be a mission this year. The sms's that you send when your policy holders log claims are not helpful at all, as it does not state the reasons for your decisions to decline claim requests. If I know why my claims are declined then I will also know whether I should bother to try and log the claim again or whether I should just carry the cost myself. One of my recent General Practitioner claims had to be logged a total of 4 times (4 different claim numbers) - to this day I still have no idea what the reasons for the first 3 declines were and why the 4th attempt was successful. Come on OnePlan, this is not complicated. It is common courtesy to keep communication channels open. You take my policy premium from my bank account every single month without fail, but you make it real hard for me to claim expenses back. Where is the fairness in that? </p>