BT
Boitumelo T
1 reviews | Active since Apr 2019
15 Nov 2022, 08:08
Communication falls on DEAF ears!
I am still waiting for my card! I am communicating back and forth to please delivery to my work address and it's falling on deaf ears but you are debiting my account monthly! If I don't get my card this week, I am cancelling and want my money back. Nonsense!!
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Oneplan Insurance's replyOfficial
15 Nov 2022, 08:43Good day Boitumelo,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Nov 2022, 08:43
Official
Good day Boitumelo,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hello peter posting has reached us.
Kindly note that delivery of the Onecard takes up to 30 days after the first successful debit order. During this time, the card is ordered, printed, and branded. Once its printed, it will be sent to our offices in Johannesburg for scanning and then sent to the courier service who then delivers to the listed address.
Please rest assured that this matter will be investigated, as we do value our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan