KV
Karlien V
1 reviews | Active since Oct 2021
07 Oct 2021, 09:11
Communication failure of note!!!
Initially I was happy with Oneplan but now I am disgusted with their service (clearly it has deteriorated rapidly).
I have the simplest of claims to get processed for my pets annual vaccination and tick and flea treatment. After setting out what needs to be done and requesting contact details SEVERAL times, as their is a clear miscommunication with the nameless person on the WhatsApp line (they refuse to say who they are) I am just brushed off. OnePlan refuses to provide me with their managers details or even an email address. On several occasions I was told someone will contact me (it never happened).
Think twice! Paying month after month for years and then getting the poorest of service when you need something. Oneplan used to be good but sadly and very clearly a lot has changed.
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Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
07 Oct 2021, 10:02Good day Karlien,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience which has been caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience which has been caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Oct 2021, 10:02
Official
Good day Karlien,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience which has been caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience which has been caused.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required documentation, we will forward it to our claims department and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
KV
Karlien V's updateReviewer Update
07 Oct 2021, 13:03Dear Oneplan,
I am extremely pleased with the manner in which you have resolved my problem. Mereshnie and Molebogeng handled the matter swiftly and professionally reinstalling the faith that I previously had in Oneplan and also providing me with contact detail should I encounter any issues in future. I am very impressed and glad to have the matter resolved and appreciate the care that was taken to assist me. Well done!
Thank you
I am extremely pleased with the manner in which you have resolved my problem. Mereshnie and Molebogeng handled the matter swiftly and professionally reinstalling the faith that I previously had in Oneplan and also providing me with contact detail should I encounter any issues in future. I am very impressed and glad to have the matter resolved and appreciate the care that was taken to assist me. Well done!
Thank you
KV
Karlien V's update07 Oct 2021, 13:03
Reviewer Update
Dear Oneplan,
I am extremely pleased with the manner in which you have resolved my problem. Mereshnie and Molebogeng handled the matter swiftly and professionally reinstalling the faith that I previously had in Oneplan and also providing me with contact detail should I encounter any issues in future. I am very impressed and glad to have the matter resolved and appreciate the care that was taken to assist me. Well done!
Thank you
I am extremely pleased with the manner in which you have resolved my problem. Mereshnie and Molebogeng handled the matter swiftly and professionally reinstalling the faith that I previously had in Oneplan and also providing me with contact detail should I encounter any issues in future. I am very impressed and glad to have the matter resolved and appreciate the care that was taken to assist me. Well done!
Thank you
Oneplan Insurance's replyOfficial
07 Oct 2021, 18:05Hi Karlien,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie and Molebogeng has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie and Molebogeng has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Oct 2021, 18:05
Official
Hi Karlien,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie and Molebogeng has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Mereshnie and Molebogeng has made such a lasting impression on you.
We look forward to keeping you impressed for the years to come.
Kind Regards,
Oneplan