1 reviews | Active since May 2015
Communication
<p>On 05/01/2017 I wanted to sort out my medical bills for the last few months. The self-service option would not allow me to upload invoices. The "chat with an agent" facility within the self-service portal doesn't work. I could not get through to the telephone number listed on the website. Eventually I clicked on the "call me" option on the website, hoping that an agent would make contact so I can get assistance. Now I have an agent calling me every few days to try and provide me with a quote for a policy with One Plan. To each agent I explain that I am an existing customer who needed help 4 weeks ago. And to each agent I request that they indicate that on the system so I won't be called again with a sales pitch. But the phone calls just keep coming. PLEASE can someone make them stop? </p>
Dear Amanda
Apologies for the persistent behaviour of our sales department.
We have requested them to have your contact details removed from the sales data base.
Should you have any claims related queries please send us an email to *** one of our helpful agents will be in contact with you. Alternatively please contact us directly on *** and please follow the prompts to get to the relevant department.
Kind regards
OnePlan
Dear Amanda
Apologies for the persistent behaviour of our sales department.
We have requested them to have your contact details removed from the sales data base.
Should you have any claims related queries please send us an email to *** one of our helpful agents will be in contact with you. Alternatively please contact us directly on *** and please follow the prompts to get to the relevant department.
Kind regards
OnePlan
Well done OnePlan, you have managed to peeve me off again. I received yet another phone call yesterday from someone at your call centre who wanted to generate a quote in response to my website query... almost 3 months after I posted the query (which wasn't for a quote) and after I have asked a number of times to please have these phone calls stopped. What must I do to get your system to accept the fact that I have been a client for years, I don't need a quote and I don't want to be called for one at regular intervals?
Well done OnePlan, you have managed to peeve me off again. I received yet another phone call yesterday from someone at your call centre who wanted to generate a quote in response to my website query... almost 3 months after I posted the query (which wasn't for a quote) and after I have asked a number of times to please have these phone calls stopped. What must I do to get your system to accept the fact that I have been a client for years, I don't need a quote and I don't want to be called for one at regular intervals?