Commend

<div>Good day. I did have a policy with One Plan Pet Insurance but cancelled due to lack of competency from the claims department that could never assess any of my claims even though they had all the paperwork. I phoned on Monday 2 December 2019 and spoke to Trish and she advised me that my previous claim is not settled yet as they need more paperwork and to my huge frustration i resent everything to Trish and with in 30min Trish managed to sort out the previous claim and load money on my card so i could take my other dog to the Vet. (month of notice on policy) Trish has gone out of her way so help me and sort out everything that the claims department could not do! One Plan should employ more people like Trish that is dedicated, efficient and delivers great service. If Trish had been available from the beginning i might not have cancelled my policy. Trish thank you for all your help and patience with me. Melinda Jepson</div>