1 reviews | Active since Jan 2017
Client disrespect and neglect: does OnePlan still exist?
<p>I've been a OnePlan client for several years. I have now been waiting SIX weeks for OnePlan to rectify a debit order mistake on their part. Their chat line is constantly offline, they have thus far not responded to Callme requests via their website and they have not responded to my emails either. There appears to be no-one available to address client queries. Which begs the question: does OnePlan still exist?</p>
Hi Ena,
Thank you for taking our call and allowing us the opportunity to resolve this matter.
As per our telephonic conversation, please note that a credit has been passed to correct the invoicing. We sincerely apologise for the inconvenience caused.
We have investigated and found that our chat sites are working fine. To chat to us, please log on to www.oneplan.co.za and select the "chat to me" at the bottom right side of the webpage. A pop up screen will appear requesting you to enter your details and one of our consultants will assist with your query during office hours.
Alternatively you may chat to us via our whatsapp line on ***.
Kind Regards
One Plan
Hi Ena,
Thank you for taking our call and allowing us the opportunity to resolve this matter.
As per our telephonic conversation, please note that a credit has been passed to correct the invoicing. We sincerely apologise for the inconvenience caused.
We have investigated and found that our chat sites are working fine. To chat to us, please log on to www.oneplan.co.za and select the "chat to me" at the bottom right side of the webpage. A pop up screen will appear requesting you to enter your details and one of our consultants will assist with your query during office hours.
Alternatively you may chat to us via our whatsapp line on ***.
Kind Regards
One Plan