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Linda O

1 reviews | Active since Mar 2021

11 Mar 2021, 15:02

Claims with One Plan Insurance

I was about to really go to town with telling the world how disappointed, frustrated, and angry I was with One Plan. Communication issues and what seemed like the lack of care for the customer/patient/ client, i.e. me, was devastating.

But I would like to say a very big thank you to Denzil Govender for turning that around. Thank you! Your care and going the extra mile to really listen and review my case turned a nightmare around. Being diagnosed with cancer is frightening on so many levels. It is a very emotional time and the last thing one needs is no cooperation from ones insurance. I'm so glad that One Plan has someone like Denzil who really listens to the Client. It has made the world of difference. I look forward to continued support and assistance with my claims.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply11 Mar 2021, 17:20
Official
Hi Linda,

Thank you for sharing your positive service experience with us and for letting us know how helpful Denzil was. Your 5-star rating on the service received is highly valued. We appreciate the opportunity granted to restore the experience and we are delighted to hear that despite the circumstances Denzil has made such a lasting impression on you. 
Our clients are our number one priority, and we are pleased to know that we were able to create a memorable experience for you in your time of need. 
 We are glad to have been with you for the past 5 years and look forward to an even longer and more fruitful relationship. Our well wishes are with you and we hope that you have a speedy recovery. 

Thank you for choosing Oneplan for your insurance needs. 

Kind Regards,
Oneplan