rK
rakhi K
1 reviews | Active since Oct 2011
09 Feb 2023, 21:42
Claims on One Plan Pet Insurance
My dog passed away in the middle of the night. There was nothing I could do … I felt his heart stop beating. I could not rush him to the nearest hospital because everything happened within a few minutes.
The pet insurance (One Plan) contract has so many terms and conditions. I regret paying for all these premiums. The claim for the funeral could not be paid out due to no diagnosis and I have requested for a motivational letter from the vet. Oneplan has reviewed the letter and declined the claim again. I do not recommend One Plan.
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Replies (2)
Oneplan Insurance's replyOfficial
10 Feb 2023, 08:35Good day Rakhi,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply10 Feb 2023, 08:35
Official
Good day Rakhi,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
In the sad event that your fur-baby passes away, kindly note that we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
rK
rakhi K's updateReviewer Update
24 Feb 2023, 20:41My claim got paid out. Thank you.
rK
rakhi K's update24 Feb 2023, 20:41
Reviewer Update
My claim got paid out. Thank you.