Claims not being processed

In January 2015, I was submitted into hospital. Several blood tests were done and the Pathologists then submitted their accounts to the Oneplan Claims department where all the claims were declined for a unknown reason. Now, the Pathologists want their money, and I'm being told that the claim was rejected because it's a late claim. I also submitted two claims in October 2015 for a specialist. I uploaded them over the internet, emailed them to the claim email address, and yet absolutely nothing has been done. Various phone calls and emails have resulted in nothing happening. I am getting upset at the total lack of service I am experiencing, especially since I had recommended Oneplan to several friends and relatives. You have a very good product, but you are being let down by red tape and inefficiencies in terms of staff. Please sort out both our problems.