rT
russell T
1 reviews | Active since Feb 2014
12 Jul 2025, 08:17
Claims not being paid on time
I am here again with the incompetence of Oneplan Claims Department. I submitted a claim and attached all the required documents but they requesting same documents over and over again this is very frustrating
I even called and they confirm they have received the documents then someone new comes again and request the same documents Oneplan needs to train their Claims department team and the other departments like customer and hospital team are excellent
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Oneplan Insurance's replyOfficial
12 Jul 2025, 15:06Dear Russell ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that a consultant from our claims department has been in contact with you to provide feedback regarding the claims on the policy. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions. If you are unsatisfied with the feedback provided, please do not hesitate to escalate your complaint to ***.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that a consultant from our claims department has been in contact with you to provide feedback regarding the claims on the policy. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions. If you are unsatisfied with the feedback provided, please do not hesitate to escalate your complaint to ***.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply12 Jul 2025, 15:06
Official
Dear Russell ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that a consultant from our claims department has been in contact with you to provide feedback regarding the claims on the policy. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions. If you are unsatisfied with the feedback provided, please do not hesitate to escalate your complaint to ***.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that a consultant from our claims department has been in contact with you to provide feedback regarding the claims on the policy. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. We will assist with all we can in line with our terms and conditions. If you are unsatisfied with the feedback provided, please do not hesitate to escalate your complaint to ***.
Once again, we apologize for the experience you've had and look forward to restoring your experience with our services.
Kind regards,
Oneplan.