CLAIMS COMPLAINT

Submitted claim for a GP visit: Claim number: *** - visit was to cut out an ingrown toenail. For the last 2 days i have been struggling to get through to them and to get a supervisor to phone me back. On Friday I accidently attach an Old statement of a Phsycologist which I know is not covered. I then try to rectify it, but could not get the statement attached. I then went on their chat box on the App and asked for a email address which I got., I then emailed the correct document and yet this morning I got a message that my claim is not covered due to the fact that they do not covered MENTAL illness. What has that got to do with a toenail?? I then posted on the App again, Please read before you answer, this is not a mental illness, it is a toenail. I then got a reply to go to the ombudsman? Really. After I asked to speak to a supervisor this is what I get?