EM
Eccles M
1 reviews | Active since Nov 2023
17 Nov 2023, 10:36
Claims approval is s...
Claims approval is slow 4 someone who is sick and had to use money in my pocket.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
17 Nov 2023, 13:28Dear Eccles,
Thank you for sharing your service experience with us. Our clients are our number one priority, we aim to provide them with the best service possible and apologize for any issues you may have experienced.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Records on our system reflect that your Pathology claim was finalized and approved on the 16th of November 2023.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, we aim to provide them with the best service possible and apologize for any issues you may have experienced.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Records on our system reflect that your Pathology claim was finalized and approved on the 16th of November 2023.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan
Oneplan Insurance's reply17 Nov 2023, 13:28
Official
Dear Eccles,
Thank you for sharing your service experience with us. Our clients are our number one priority, we aim to provide them with the best service possible and apologize for any issues you may have experienced.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Records on our system reflect that your Pathology claim was finalized and approved on the 16th of November 2023.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan
Thank you for sharing your service experience with us. Our clients are our number one priority, we aim to provide them with the best service possible and apologize for any issues you may have experienced.
Please note for day-to-day claims, funds are loaded within 60 seconds onto the Onecard, and the system will pull the funds back if the funds are not utilized within 24 - 48 hours. Clients are still able to load new funds should the funds be reversed due to it not being utilized. This is just a security measure put in place since clients have access to load claim funds on the Onecard at any time.
Records on our system reflect that your Pathology claim was finalized and approved on the 16th of November 2023.
Should you need further assistance, please feel free to engage with us on our Whatsapp platform at *** as our agents are always on standby ready to assist. or alternatively, you may send a call-me-back request via the Oneplan App and one of our friendly consultants will be in contact with you. Thank you for choosing Oneplan as your preferred insurance. Kind Regards, Oneplan