MJ
Monique J
1 reviews | Active since Mar 2019
26 Jul 2019, 20:49
Claims
I have load claim for Zazu and still nothing!!!!!!! Why do I have insurance for my pet if this is worthless???? I had to put a deposit down for Zazu to be treated. I want my funds loaded and a refund on my deposit!!!!!!!!!!!! This is nothing but waiting time and maybe a life..... First u didn't activated my policy then closed my app login... Now I'm waiting over a day for funds to be loaded onto my card. Theres no excuses. Ship up on your customer support or soon u will have none!!!! Policy nr ***
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Replies (2)
Oneplan Insurance's replyOfficial
29 Jul 2019, 09:43Good day Monique,
We do apologize for what has transpired.
After further review of your policy, we have come across that a hospital claim has been loaded.
Hospital risk cover is done slightly differently. If your pet is admitted overnight, you can claim for this depending on the incident (either accident or illness)
We will require that the vet fills out claims forms which you can then submit to us along with the invoices.Once assessed, if approved, we will issue a refund into your bank account.
We have received the claim form however, we do still require the full detailed invoices in order to process the claim.
Kindly send the required invoices to *** with your ID/policy number so we may assist further in this regard.
Kind regards
The Oneplan Team
We do apologize for what has transpired.
After further review of your policy, we have come across that a hospital claim has been loaded.
Hospital risk cover is done slightly differently. If your pet is admitted overnight, you can claim for this depending on the incident (either accident or illness)
We will require that the vet fills out claims forms which you can then submit to us along with the invoices.Once assessed, if approved, we will issue a refund into your bank account.
We have received the claim form however, we do still require the full detailed invoices in order to process the claim.
Kindly send the required invoices to *** with your ID/policy number so we may assist further in this regard.
Kind regards
The Oneplan Team
Oneplan Insurance's reply29 Jul 2019, 09:43
Official
Good day Monique,
We do apologize for what has transpired.
After further review of your policy, we have come across that a hospital claim has been loaded.
Hospital risk cover is done slightly differently. If your pet is admitted overnight, you can claim for this depending on the incident (either accident or illness)
We will require that the vet fills out claims forms which you can then submit to us along with the invoices.Once assessed, if approved, we will issue a refund into your bank account.
We have received the claim form however, we do still require the full detailed invoices in order to process the claim.
Kindly send the required invoices to *** with your ID/policy number so we may assist further in this regard.
Kind regards
The Oneplan Team
We do apologize for what has transpired.
After further review of your policy, we have come across that a hospital claim has been loaded.
Hospital risk cover is done slightly differently. If your pet is admitted overnight, you can claim for this depending on the incident (either accident or illness)
We will require that the vet fills out claims forms which you can then submit to us along with the invoices.Once assessed, if approved, we will issue a refund into your bank account.
We have received the claim form however, we do still require the full detailed invoices in order to process the claim.
Kindly send the required invoices to *** with your ID/policy number so we may assist further in this regard.
Kind regards
The Oneplan Team
Oneplan Insurance's replyOfficial
29 Jul 2019, 11:44Kindly note that our claims department has sent you an email in regards to your claim.
Please refer to your emails.
Kind regards
The Oneplan Team
Please refer to your emails.
Kind regards
The Oneplan Team
Oneplan Insurance's reply29 Jul 2019, 11:44
Official
Kindly note that our claims department has sent you an email in regards to your claim.
Please refer to your emails.
Kind regards
The Oneplan Team
Please refer to your emails.
Kind regards
The Oneplan Team