rT
russell T
1 reviews | Active since Feb 2014
01 Jun 2026, 13:24
Claims
Oneplan Claims Department is not efficient. I have submitted invoices so many times but they fail approve. They delay by all means to approve yet you want to go and see a doctor, this has been a recurring problem with them
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Oneplan Insurance's replyOfficial
01 Jun 2026, 14:02Dear Russell,
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have been informed that the claims on your policy were reviewed and approved. Feedback with the statuses of the claims was sent via SMS and email.
We hope this feedback provides clarity on the matter as we strive to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have been informed that the claims on your policy were reviewed and approved. Feedback with the statuses of the claims was sent via SMS and email.
We hope this feedback provides clarity on the matter as we strive to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply01 Jun 2026, 14:02
Official
Dear Russell,
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have been informed that the claims on your policy were reviewed and approved. Feedback with the statuses of the claims was sent via SMS and email.
We hope this feedback provides clarity on the matter as we strive to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for sharing your feedback with us and bringing this matter to our attention. We’re truly sorry to hear that your claims experience has been frustrating and has not met your expectations.
Kindly note that we have escalated the matter to the relevant department for further investigation and assistance, and we have been informed that the claims on your policy were reviewed and approved. Feedback with the statuses of the claims was sent via SMS and email.
We hope this feedback provides clarity on the matter as we strive to restore your experience with our services.
Kind regards,
Oneplan.