MR
Melanie Rustin-Nefdt
1 reviews | Active since Jul 2015
24 Jul 2015, 15:28
Claiming I owe money
I logged into my Self-Service portal earlier in the week as I was trying to process a claim for Meds - I couldn't do it on there so sent it off via email....While I was on there, I noticed that it shows I have R185 on my card that I haven't withdrawn yet....I had my card's Pin reset & after this, the R185 is no longer showing - I then sent an email asking what happened to that money & in response to this (Or not even in response but rather I got an email with a statement attached, claiming that I now owe Oneplan R104.90 for an Admin fee & Claim Remittance fee for a supposed claim of Dec. 2014...How & why do I suddenly owe R104.90, 8 months later?? - This was never on my account
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Oneplan Insurance's replyOfficial
24 Jul 2015, 16:38Hello Mel.Rustin-Nefdt,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that our system allowed you additional funds which you have utilized. This resulted in an automatic recovery of the funds. We have since rectified the issue and discussed our claiming process with you.
Please also note that your scripted medication refund is on your One Transactional card.
Trust that the above matter has now been resolved.
We do apologise for any inconvenience that may be caused to you.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that our system allowed you additional funds which you have utilized. This resulted in an automatic recovery of the funds. We have since rectified the issue and discussed our claiming process with you.
Please also note that your scripted medication refund is on your One Transactional card.
Trust that the above matter has now been resolved.
We do apologise for any inconvenience that may be caused to you.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply24 Jul 2015, 16:38
Official
Hello Mel.Rustin-Nefdt,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that our system allowed you additional funds which you have utilized. This resulted in an automatic recovery of the funds. We have since rectified the issue and discussed our claiming process with you.
Please also note that your scripted medication refund is on your One Transactional card.
Trust that the above matter has now been resolved.
We do apologise for any inconvenience that may be caused to you.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that our system allowed you additional funds which you have utilized. This resulted in an automatic recovery of the funds. We have since rectified the issue and discussed our claiming process with you.
Please also note that your scripted medication refund is on your One Transactional card.
Trust that the above matter has now been resolved.
We do apologise for any inconvenience that may be caused to you.
Kind Regards,
Shanice Maistry
Customer Care Department