ME
Mrs E
1 reviews | Active since Aug 2023
04 Sept 2023, 15:57
Claim was submitted on 8 Aug 2023
Claim was submitted on 8 Aug 2023. On 23 Aug it was indicated that additional info was requested from the relevant Vet. The Vet did not receive such request, but I arranged for it. On 23 Aug the info was submitted and the matter was only finalised today through the intervention by Krystal Munsamy
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Oneplan Insurance's replyOfficial
04 Sept 2023, 18:41Hi Mrs Azette Engelbrecht,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and will be sure to recognize her efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and will be sure to recognize her efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply04 Sept 2023, 18:41
Official
Hi Mrs Azette Engelbrecht,
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and will be sure to recognize her efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us. We would like to apologize for any issues you may have experienced, we have noted your concerns mentioned in the above escalation and we will use it to improve our customer service. We are pleased to hear that despite the circumstances Krystal has made a lasting impression on you and will be sure to recognize her efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan