Claim still not paid
<p>Despite countless emails ********** and phone calls to One Plan Health Insurance since 12 August 2016 for the refund of a root canal, we have not received any response on email or phone call relating to our claim.</p> <p> </p> <p>This is not the first time this has happened. Please can someone that works there respond, that is if anyone actually does any work there...</p> <p> </p> <p> </p>
Hi Saul,
Thank you for taking our call and for allowing us the opportunity to resolve this matter for you.
The refund for your claims have been refunded to your OneCard on the 15 August and we apologise that you did not receive the automated message to notify you of this. We will investigate further regarding the lack of this notification to ensure that this does not occur again.
We are also glad to let you know that we have dispatched a new card to you which you can utilise in the interim whilst your new renewal card gets ready and there will be no additional costs for either of these cards.
Kind Regards
OnePlan
Hi Saul,
Thank you for taking our call and for allowing us the opportunity to resolve this matter for you.
The refund for your claims have been refunded to your OneCard on the 15 August and we apologise that you did not receive the automated message to notify you of this. We will investigate further regarding the lack of this notification to ensure that this does not occur again.
We are also glad to let you know that we have dispatched a new card to you which you can utilise in the interim whilst your new renewal card gets ready and there will be no additional costs for either of these cards.
Kind Regards
OnePlan