CLAIM REJECTION

Item: Oneplan Insurance
Rating: 1

I have been with Oneplan for a period of close to two years now.

I had an accident in August this year which i was at fault and Oneplan paid out without any problems into my car and I took my car to get fixed, I later called them to ask them what to i need to do afterwards.

This was their instructions to me. "You need to re-validate your car by sending PICTURES of the damaged parts repaired. which is what i did." Now someone lost control of the vehicle and drove into and i put in a claim and I was told no the pictures which i upload were not complete for this they had to REJECT my claim and increase my premium.

I also requested that they help with getting the other party who was at fault to repair my car and they told me they cannot help me as my claim was reject.

Kind regards kamogelo Monareng

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Replies (1)

Oneplan Insurance's replyOfficial

23 Dec 2019, 11:38

Hi Kamogelo, Thank you for taking the time to bring your complaint to our attention. Upon investigation we have identified that your claim was correctly rejected as the images that we received post your initial claim were incorrect. We can also confirm that you were sent communication requesting for the correct images to be loaded and that we attempted to call you in this regard. We are sorry that we are unable to assist in this instance. Kind RegardsOneplan

Oneplan Insurance's reply23 Dec 2019, 11:38

Official