YK
Yulenda K
1 reviews | Active since Mar 2022
17 Jul 2024, 11:47
Claim Rejection
I am very disappointed in my recent experience.
I had made a dentistry claim, however, my claim was rejected due to reason of which I am not aware. I had sent the doctor's invoice and proof of payment and the payment was made using the oneplan card.
I have called, emailed, and sent WhatsApp messages to no avail.
On my last call, the information I was provided with was that one plan is verifying the doctor as it is their first time hearing of this doctor.
Okay, I was fine with that however no feedback thereafter.
On the Oneplan App my Claim is rejected.
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Replies (1)
Oneplan Insurance's replyOfficial
17 Jul 2024, 15:58Dear Yulenda,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Jul 2024, 15:58
Official
Dear Yulenda,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. We take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kind Regards,
Oneplan