KM
Karabo M
1 reviews | Active since Jul 2024
04 Aug 2025, 09:53
Claim Refunds
I've really had it with one plan. Every time I have to get refunded it's always an issue. Some Doctors don't offer printed invoices /statements or tax invoices. My doctor gave me a written receipt with a POS receipt that shows the amount I paid. This insurance company will take one pillar to post because of this. Their agents even take time to respond and their services are very poor on the what'sapp line
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Oneplan Insurance's replyOfficial
04 Aug 2025, 10:14Dear Karabo,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we’d like to clarify that for auditing purposes, a printed detailed invoice is required in order to ensure that claims are settled and paid out according to our internal policies and that we are compliant with insurance industry standards
We only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
We sincerely apologize once again for the experience you've had and hope this clarifies the matter at hand.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we’d like to clarify that for auditing purposes, a printed detailed invoice is required in order to ensure that claims are settled and paid out according to our internal policies and that we are compliant with insurance industry standards
We only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
We sincerely apologize once again for the experience you've had and hope this clarifies the matter at hand.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Aug 2025, 10:14
Official
Dear Karabo,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we’d like to clarify that for auditing purposes, a printed detailed invoice is required in order to ensure that claims are settled and paid out according to our internal policies and that we are compliant with insurance industry standards
We only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
We sincerely apologize once again for the experience you've had and hope this clarifies the matter at hand.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you’ve experienced, and we deeply regret any confusion caused. We understand how important it is for our clients to receive accurate information and seamless service, and we are truly sorry that we fell short in this instance.
Following a thorough review of your concerns raised on HelloPeter, we’d like to clarify that for auditing purposes, a printed detailed invoice is required in order to ensure that claims are settled and paid out according to our internal policies and that we are compliant with insurance industry standards
We only accept detailed printed invoice/statement with proof of payment i.e stamped receipt or slip. Section 3. Oneplan Health Cover of the policy schedule states the following; The required documentation must be submitted to the Oneplan Claims Department within seven (7) days of the event, including but not limited to a valid invoice. If you require a refund, you must provide us with valid proof of payment (click here) and we will refund the cover type within seven (7) days from the date of receipt of the valid proof of payment. Examples of detailed invoices have been included in the policy schedule for your perusal. Please submit the detailed invoice wither via WhatsApp on *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
At Oneplan, we are firmly committed to the principles of Treating Customers Fairly (TCF) and strive to ensure that every client interaction is handled with care, transparency, and integrity.
We sincerely apologize once again for the experience you've had and hope this clarifies the matter at hand.
Kind regards,
Oneplan.