OD
Olivia D
1 reviews | Active since May 2015
25 May 2015, 11:38
Claim payment
Two weeks back I was trying to submit a claim online, however the OnePlan site keep on giving me an error message everytime I tried to upload the claim (Something went wrong please try again later\ ) I tried this a few times with the same result. Eventually I contacted the helpline
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Oneplan Insurance's replyOfficial
25 May 2015, 12:32Hello Olivia1972,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have received your invoices and have assessed these accordingly.
The SMS's that you have been receiving is system generated as there was an outstanding amount on the statement however we have allocated your proof of payment accordingly therefore you will not receive any further SMS's regarding this claim.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have received your invoices and have assessed these accordingly.
The SMS's that you have been receiving is system generated as there was an outstanding amount on the statement however we have allocated your proof of payment accordingly therefore you will not receive any further SMS's regarding this claim.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply25 May 2015, 12:32
Official
Hello Olivia1972,
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have received your invoices and have assessed these accordingly.
The SMS's that you have been receiving is system generated as there was an outstanding amount on the statement however we have allocated your proof of payment accordingly therefore you will not receive any further SMS's regarding this claim.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion, please note that we have received your invoices and have assessed these accordingly.
The SMS's that you have been receiving is system generated as there was an outstanding amount on the statement however we have allocated your proof of payment accordingly therefore you will not receive any further SMS's regarding this claim.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department