1 reviews | Active since Nov 2023
Claim not submitted
I submitted a veterinary claim through WhatsApp, and the person who assisted me requested that I leave a review on Hello Peter. Approximately two hours later, they messaged me again to remind me about the review, and I responded that I would do it later that afternoon. However, I didn't manage to complete the review. Fifteen working days later, the funds had still not been transferred to my bank account. When I followed up, the person who initially assisted me never processed my claim as the new person said that there was no record of a claim being made on the specified date. So I can only assume the 1st person who assisted me would only have submitted the claim if I did a review.
The person in question's name is Eugene.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We apologize for any inconvenience and frustration you have experienced with your recent veterinary claim submission through our WhatsApp service. Your feedback is invaluable to us, and we appreciate the opportunity to address and rectify the situation.
As per our telephonic conversation, kindly note that the claim has been processed and finalized as a bank account refund.
We have thoroughly investigated the matter and identified the lapse in our process. We can confirm that the claim was submitted, however, It appears there was a miscommunication, leading to a delay and confusion regarding the status of your claim. We understand this has caused frustration, and for that, we sincerely apologize.
Regarding the request for a review, we want to assure you that our team's assistance is not contingent upon leaving a review. It is never our practice to link service fulfillment to customer reviews and we are grateful for the opportunity to address and rectify the situation.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We apologize for any inconvenience and frustration you have experienced with your recent veterinary claim submission through our WhatsApp service. Your feedback is invaluable to us, and we appreciate the opportunity to address and rectify the situation.
As per our telephonic conversation, kindly note that the claim has been processed and finalized as a bank account refund.
We have thoroughly investigated the matter and identified the lapse in our process. We can confirm that the claim was submitted, however, It appears there was a miscommunication, leading to a delay and confusion regarding the status of your claim. We understand this has caused frustration, and for that, we sincerely apologize.
Regarding the request for a review, we want to assure you that our team's assistance is not contingent upon leaving a review. It is never our practice to link service fulfillment to customer reviews and we are grateful for the opportunity to address and rectify the situation.
Once again, we apologize for the inconvenience caused and we hope to have restored the experience.
Kind Regards,
Oneplan