PS
Pravitha S
1 reviews | Active since Jun 2019
05 Jun 2025, 09:51
Claim dispute
I have this insurance with one plan and from the inception there is so much issues with claims. I just feel like cancelling this policy as i am getting no way forward.I did a claim yesterday and forwarded them the receipt the chemist gave me.Now i get messages they are unable to process the claim because they need a statement.Which pharmacy gives you a statement at the till point. I am extremely fed up and would never recommend anyone to take this plan
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Oneplan Insurance's replyOfficial
05 Jun 2025, 10:03Dear Pravitha,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter. As discussed on the call, the Scripted Medication claim has been approved after the invoice had been attached to be reviewed. An SMS has been sent to the phone number listed on the policy as confirmation of this.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter. As discussed on the call, the Scripted Medication claim has been approved after the invoice had been attached to be reviewed. An SMS has been sent to the phone number listed on the policy as confirmation of this.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jun 2025, 10:03
Official
Dear Pravitha,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter. As discussed on the call, the Scripted Medication claim has been approved after the invoice had been attached to be reviewed. An SMS has been sent to the phone number listed on the policy as confirmation of this.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to thank you for taking our call to discuss the matter. As discussed on the call, the Scripted Medication claim has been approved after the invoice had been attached to be reviewed. An SMS has been sent to the phone number listed on the policy as confirmation of this.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan