HP
HELENE P
1 reviews | Active since Feb 2025
11 Jun 2026, 10:00
CLAIM COMPLAINT
It has been two weeks since a complaint was lodged with OnePlan and nobody has contacted me to resolve the issue.
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
11 Jun 2026, 10:37Dear Helene,
Thank you for your correspondence. Your concerns have been formally reviewed, and we have followed up on the matter with the relevant department for further investigation and assistance. Feedback will be provided once the matter has been looked into.
We sincerely apologise for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
We sincerely apologise for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply11 Jun 2026, 10:37
Official
Dear Helene,
Thank you for your correspondence. Your concerns have been formally reviewed, and we have followed up on the matter with the relevant department for further investigation and assistance. Feedback will be provided once the matter has been looked into.
We sincerely apologise for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
We sincerely apologise for the frustration caused to you and look forward to restoring your faith in our services.
Kind regards,
Oneplan.
HP
HELENE P's updateReviewer Update
11 Jun 2026, 11:15Thank you for the response.
Please provide a time frame, for two weeks have already passed.
Communication from One Plan is lacking and feedback is only provided when asked for it.
Please provide a time frame, for two weeks have already passed.
Communication from One Plan is lacking and feedback is only provided when asked for it.
HP
HELENE P's update11 Jun 2026, 11:15
Reviewer Update
Thank you for the response.
Please provide a time frame, for two weeks have already passed.
Communication from One Plan is lacking and feedback is only provided when asked for it.
Please provide a time frame, for two weeks have already passed.
Communication from One Plan is lacking and feedback is only provided when asked for it.