Bd
Brandon dappies.bd
1 reviews | Active since Dec 2024
04 Feb 2025, 08:20
Claim
Took my dog in for yearly injection and something was wrong with eye They gave in two funds Swiped card everything went well that was 18 Dec 2024 26th December they rejected something Yesterday I get sms to pay in the amount No phone nothing to explain So I'm actually upset about this transaction Don't mind paying but don't give me two claims amounts then say I must pay in monies
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Oneplan Insurance's replyOfficial
04 Feb 2025, 09:25Dear Brandon,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review.
We appreciate you taking the time to discuss your concerns with us and for sharing your valuable suggestion. As per our conversation, the matter has been escalated to ensure our claims processing procedures are reviewed to provide clearer and more comprehensive information.
Additionally, we are grateful for the opportunity to clarify the details of your claim and its processing. Please be assured that we take your concerns seriously and are committed to addressing them.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review.
We appreciate you taking the time to discuss your concerns with us and for sharing your valuable suggestion. As per our conversation, the matter has been escalated to ensure our claims processing procedures are reviewed to provide clearer and more comprehensive information.
Additionally, we are grateful for the opportunity to clarify the details of your claim and its processing. Please be assured that we take your concerns seriously and are committed to addressing them.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Feb 2025, 09:25
Official
Dear Brandon,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review.
We appreciate you taking the time to discuss your concerns with us and for sharing your valuable suggestion. As per our conversation, the matter has been escalated to ensure our claims processing procedures are reviewed to provide clearer and more comprehensive information.
Additionally, we are grateful for the opportunity to clarify the details of your claim and its processing. Please be assured that we take your concerns seriously and are committed to addressing them.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
At Oneplan, we value customer feedback as it helps us refine our services and processes to better meet your expectations. We have acknowledged your complaint and escalated it to the relevant department for further review.
We appreciate you taking the time to discuss your concerns with us and for sharing your valuable suggestion. As per our conversation, the matter has been escalated to ensure our claims processing procedures are reviewed to provide clearer and more comprehensive information.
Additionally, we are grateful for the opportunity to clarify the details of your claim and its processing. Please be assured that we take your concerns seriously and are committed to addressing them.
Once again, we apologize for any inconvenience and appreciate the opportunity to improve your experience with our services.
Kind regards,
Oneplan.