ZF
Zena F
1 reviews | Active since Oct 2017
12 Jan 2024, 09:28
Chat service terrible
Oneplan since I have them for about 3 years have always been amazing but lately communication and jst trying to chat to someone on the chat service is so bad it's been days of trying both whatsapp and the website chat service and nobody gets back to you...I put in a request for a call back even it rang I answered they dropped the line....what is going on oneplan I need an update on my refund claim that I put in last week it still shows pending? Hoping this will get someone to contact me asap.
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Replies (3)
Oneplan Insurance's replyOfficial
12 Jan 2024, 10:54Good day Zena,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We sincerely apologize for any delays and inconvenience caused and we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We sincerely apologize for any delays and inconvenience caused and we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Jan 2024, 10:54
Official
Good day Zena,
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We sincerely apologize for any delays and inconvenience caused and we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan.
We sincerely apologize for any delays and inconvenience caused and we take your feedback seriously as we continually strive to improve our service and meet our clients' expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
ZF
Zena F's updateReviewer Update
12 Jan 2024, 11:22Why am I now getting a message to say my claim can't be approved because it's a duplicate when this is not a duplicate claim please call me to discuss as I am very confused
ZF
Zena F's update12 Jan 2024, 11:22
Reviewer Update
Why am I now getting a message to say my claim can't be approved because it's a duplicate when this is not a duplicate claim please call me to discuss as I am very confused
Oneplan Insurance's replyOfficial
12 Jan 2024, 15:22Dear Zena,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As discussed, kindly note that the claim had to be reversed and recaptured as a bank account refund. The processing of the claim has been completed and the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As discussed, kindly note that the claim had to be reversed and recaptured as a bank account refund. The processing of the claim has been completed and the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Jan 2024, 15:22
Official
Dear Zena,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As discussed, kindly note that the claim had to be reversed and recaptured as a bank account refund. The processing of the claim has been completed and the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As discussed, kindly note that the claim had to be reversed and recaptured as a bank account refund. The processing of the claim has been completed and the standard turnaround time for bank refunds to reflect in your bank account is between 7 - 14 workings or sooner depending on the banks.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan