Chat response on the app is very slow

Hi Rita,

Thank for sharing your service experience with us. We sincerely apologize for the delay in response, we are currently experiencing high volumes and we have noted your concerns mentioned in the above escalation to improve our service. We are pleased to hear that despite the circumstances the team has made a lasting impression on you, and we look forward to keeping you impressed for the years to come.
 
Thank you for choosing Oneplan as your preferred insurance for your needs. 
Kind Regards,
Oneplan