IL
Immah Lady-Gee
1 reviews | Active since Aug 2019
23 Aug 2019, 09:34
CASUALITY CLAIM ...
Good Morning
Casualty claim.
I am really dissapointed in your service , I have provded you with all the details which got contacts information but you make it my job to run around with the admin work. I have called the xray people they say they release statement after 30 days. Now if I forget to get that invoice the payment wont be done? I wish you told me this at the begining.. I find it very unfair. I pay my premiums and now I have to do admin for you guys? The documents I gave you are a proof , the reciept and xray report they talk to each other.....
Regards
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Oneplan Insurance's replyOfficial
23 Aug 2019, 11:38Good day Immah,
We're truly sorry for the inconvenience which has been caused due to this.
Kindly note that we do require full detailed invoices to be provided in order for claims to be assessed accordingly and for auditing purposes.
Once the invoice has been sent to you by the Radiologist, you may forward the invoice to *** with your ID/policy number included and our in hospital department will be in touch to assist further.
Once again, we do apologize for what has transpired.
Kind regards
The Oneplan Team
We're truly sorry for the inconvenience which has been caused due to this.
Kindly note that we do require full detailed invoices to be provided in order for claims to be assessed accordingly and for auditing purposes.
Once the invoice has been sent to you by the Radiologist, you may forward the invoice to *** with your ID/policy number included and our in hospital department will be in touch to assist further.
Once again, we do apologize for what has transpired.
Kind regards
The Oneplan Team
Oneplan Insurance's reply23 Aug 2019, 11:38
Official
Good day Immah,
We're truly sorry for the inconvenience which has been caused due to this.
Kindly note that we do require full detailed invoices to be provided in order for claims to be assessed accordingly and for auditing purposes.
Once the invoice has been sent to you by the Radiologist, you may forward the invoice to *** with your ID/policy number included and our in hospital department will be in touch to assist further.
Once again, we do apologize for what has transpired.
Kind regards
The Oneplan Team
We're truly sorry for the inconvenience which has been caused due to this.
Kindly note that we do require full detailed invoices to be provided in order for claims to be assessed accordingly and for auditing purposes.
Once the invoice has been sent to you by the Radiologist, you may forward the invoice to *** with your ID/policy number included and our in hospital department will be in touch to assist further.
Once again, we do apologize for what has transpired.
Kind regards
The Oneplan Team