AVdW
Alex Van der Walt
1 reviews | Active since Jul 2016
02 Nov 2019, 08:26
Careless valtures that only take your money
I report that my house have been strucked by lighting i submited my documents on the 29/10/2019 on the 31/10/2019 i follow up if they got anything they said i must resubmit it to a other departement as i did. On the 1/11/2019 i followwd up again. They could not awenser me and say they will phone me back. Well it us the 02/11/2019 no phone call no email no sms. This people only take your money evety end of the month but if they need to pay out a claim they dont even care
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
04 Nov 2019, 10:49Hi Mr Van Der Walt ,
Thank you for taking our call and allowing us an opportunity to address your concerns.
As per our telephonic discussion, we require the requested report in order to proceed with your claim. Once received we will ensure that this is a dealt with as a priority.
We do apologise for the delays experienced in providing you with feedback, upon investigation we have identified that your initial email was sent to the incorrect department which resulted in the delayed response.
Please note that we have a paperless and hassle free digital claims process which can be accessed via the Oneplan mobile app, claims submitted via this channel are dealt with much quicker.
Kind Regards
Oneplan
Oneplan Insurance's reply04 Nov 2019, 10:49
Official
Hi Mr Van Der Walt ,
Thank you for taking our call and allowing us an opportunity to address your concerns.
As per our telephonic discussion, we require the requested report in order to proceed with your claim. Once received we will ensure that this is a dealt with as a priority.
We do apologise for the delays experienced in providing you with feedback, upon investigation we have identified that your initial email was sent to the incorrect department which resulted in the delayed response.
Please note that we have a paperless and hassle free digital claims process which can be accessed via the Oneplan mobile app, claims submitted via this channel are dealt with much quicker.
Kind Regards
Oneplan