1 reviews | Active since Sept 2015

15 Nov 2017, 11:39

Card Delivery!!!!

I don't know if I should blame *********** consultants or what.

I have been enquiring for so many weeks now about the delivery of the card and consultants keep on escalating the matter or promise to call back ( which they never do).

How many times do you really have to escalate? Somebody please just fix this. My patience is really being tested.

I called again this morning( 15/11/2017 at 11:30am )and lady promised to call me.. I bet she is not going to call.

Regards

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply15 Nov 2017, 14:56
Official

Hi Nontombi,

We apologize for the delay in delivery of your card and we appreciate you bringing this to our attention, we will look into this matter.

We have attempted to contact you, to no avail. We have made delivery arrangements with Mr. Radhebe and have arranged for the card to be delivered on Monday, latest.

Thank you for your patience in the matter.

Regards,

The Oneplan Team