Card costs
<p>So today I got a call from a lady working for Oneplan. She explained to me that my card would be expiring and that he cost of the new card would have to be bourne by myself at a cost of R150. I find this totally unacceptable as I pay Oneplan R11 700 per year. So I asked her why R150 and she said that delivery is free, but that printing the card costs money, which I can understand, but having supp**** card printers and consumables to various clients, I cannot see how printing one card would incur a cost of R150. Anyway, after much rucuss she said that they would send me the card free of charge, and if Oneplan truly values my business, all future cards would be free.</p>
Hi Eduard,
Thank you for raising your concerns.
As per our telephonic discussion earlier, please note that the Oneplan transactional card is a bank card that allows our clients the opportunity to pay cash upfront at providers (GP, Dentist, Optometrist etc). Due to the Oneplan transactional card being a bank card, there are associated costs at a once off fee of R150. The card fee is disclosed at the application stage of signing-up and is stated in our policy wording.
The card only expires after 3 years and therefore, the card fee will only be charged once every 3 years unless you request an additional card for a dependant or require a replacement card.
Kind Regards
OnePaln
Hi Eduard,
Thank you for raising your concerns.
As per our telephonic discussion earlier, please note that the Oneplan transactional card is a bank card that allows our clients the opportunity to pay cash upfront at providers (GP, Dentist, Optometrist etc). Due to the Oneplan transactional card being a bank card, there are associated costs at a once off fee of R150. The card fee is disclosed at the application stage of signing-up and is stated in our policy wording.
The card only expires after 3 years and therefore, the card fee will only be charged once every 3 years unless you request an additional card for a dependant or require a replacement card.
Kind Regards
OnePaln