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Norman N
1 reviews | Active since Aug 2022
15 Aug 2022, 09:44
Car insurance
Worst insurance company on the planet! You pay diligently every month and when you have a claim they conveniently tell you it's not covered by the policy and they forward you a tiny fine print which was not told to you when they signed you on. I got an accident last week they told me to tow my car they will pay me. I have submitted all documents they requested but they do not want to pay me.
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Oneplan Insurance's replyOfficial
15 Aug 2022, 10:41Good day Norman,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that emergency towing related to an accident is covered up to R2 500.00 for towing and storage and a detailed itemized towing invoice is required for the claim to be reviewed.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that emergency towing related to an accident is covered up to R2 500.00 for towing and storage and a detailed itemized towing invoice is required for the claim to be reviewed.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Aug 2022, 10:41
Official
Good day Norman,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that emergency towing related to an accident is covered up to R2 500.00 for towing and storage and a detailed itemized towing invoice is required for the claim to be reviewed.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that emergency towing related to an accident is covered up to R2 500.00 for towing and storage and a detailed itemized towing invoice is required for the claim to be reviewed.
We have acknowledged your complaint and we have escalated the matter to the relevant department. Kindly note that this matter is being addressed by our Compliance department in line with our internal complaints resolution policy. The turnaround time for feedback is within 21 days from date of the initial complaint. We will revert to you with the relevant feedback.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan