1 reviews | Active since Oct 2017
cant load funds and my dog is so sick
i joined this insurance early in the year. when i submitted my app i sent a copy of my dog's Reg Certificate from KUSA as well where they will clearly see his microchip no on it. I have waited my waiting periods patiently. I however, have taken Gunther to the Vet before where funds was transferred on my card like in 2 sec. When i called today i was told my funds cannot be transferred due to the microchip not being shown on their side. I emailed the certificate again through to ********** and ********** and called like 4 times and was told that funds cannot be transferred due to a 24-48hr waiting period for the system to be updated. WHAT BULL****...... My dog is basically dying and all you can say is i have to wait. You focken deduct every month but i dont tell you guys you have to wait. So now tell me who is gonna be responsible should my Purebred Rottweiler die?????? Are you guys gonna refund me R10 000 which he basically cost??/ Damn ***s.... You guys are idiots i regret joining you. I will be doing research on other companies and believe me i will cancel you guys soon
No customer service whatsoever.... no concern as well
Dear Bronwen,
Our telephonic conversation refers. We have investigated your complaint and take this opportunity to apologize for the service fails you have experienced. Your assistance in raising the short-falls are greatly appreciated as we do care about our insured pets and would not wish them any harm. The agent will be addressed in line with our internal quality and assurance framework.
We have noted that the funds were loaded onto your transactional card at 17:05 and swiped at the veterinarian at 17:10. Please send our well-wishes to Suniqwa.
Regards,
The Oneplan Team
Dear Bronwen,
Our telephonic conversation refers. We have investigated your complaint and take this opportunity to apologize for the service fails you have experienced. Your assistance in raising the short-falls are greatly appreciated as we do care about our insured pets and would not wish them any harm. The agent will be addressed in line with our internal quality and assurance framework.
We have noted that the funds were loaded onto your transactional card at 17:05 and swiped at the veterinarian at 17:10. Please send our well-wishes to Suniqwa.
Regards,
The Oneplan Team
Apologies for the incorrect name, Bronwen. Please give our well-wishes to Gunther.
Apologies for the incorrect name, Bronwen. Please give our well-wishes to Gunther.