SM
Samantha M
1 reviews | Active since Dec 2018
08 Feb 2021, 11:21
Can't even deliver a membership card!
The fact that my membership card cannot be delivered (AFTER 3 MONTHS) brings into question the brand's overall competence in the event I do need to call on the services that I am paying a monthly premium for.
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Replies (1)
Oneplan Insurance's replyOfficial
12 Feb 2021, 12:10Hi Samantha,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for allowing us the opportunity to rectify the situation as this is not the type of service we pride ourselves for.
We have been in contact with our courier department with regards to the delivery of your card, and they have confirmed that the card will be delivery early next week. We have identified the service fails which have created the delay and we will implement corrective measures to ensure that an event of the same nature does not happen again.
Thank you for your patience and understanding.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for allowing us the opportunity to rectify the situation as this is not the type of service we pride ourselves for.
We have been in contact with our courier department with regards to the delivery of your card, and they have confirmed that the card will be delivery early next week. We have identified the service fails which have created the delay and we will implement corrective measures to ensure that an event of the same nature does not happen again.
Thank you for your patience and understanding.
Kind Regards,
Oneplan
Oneplan Insurance's reply12 Feb 2021, 12:10
Official
Hi Samantha,
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for allowing us the opportunity to rectify the situation as this is not the type of service we pride ourselves for.
We have been in contact with our courier department with regards to the delivery of your card, and they have confirmed that the card will be delivery early next week. We have identified the service fails which have created the delay and we will implement corrective measures to ensure that an event of the same nature does not happen again.
Thank you for your patience and understanding.
Kind Regards,
Oneplan
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
Thank you for allowing us the opportunity to rectify the situation as this is not the type of service we pride ourselves for.
We have been in contact with our courier department with regards to the delivery of your card, and they have confirmed that the card will be delivery early next week. We have identified the service fails which have created the delay and we will implement corrective measures to ensure that an event of the same nature does not happen again.
Thank you for your patience and understanding.
Kind Regards,
Oneplan