Can't cancel policies with them.

Dear Jacques,

Thank you for reaching out to us and sharing your concerns regarding your experience with Oneplan. We sincerely apologize for any inconvenience caused and take your feedback seriously as we continually strive to improve our service and meet our client's expectations. 
  
Kindly note that our Customer Care Team cannot process cancelation requests directly on the system. All cancelations must be sent in writing to *** for it to be processed by our Cancelations Department. Once we receive a cancelation request, our Cancelations Team will contact you within 5 business days to assist you further.

Should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the request for cancellation was sent after the 7-day cooling off period there is a one 1 calendar month notice period that is required. 
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. 
   
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.     

Once again, we apologize for any inconvenience caused.         Kind Regards, 
Oneplan