Canelation of policy

Item: Oneplan Insurance
Rating: 1
Author: vallene M

I am very disappointed to say the least. I took out health insurance basically because of the hospital benefits.I've been battling to cancel this policy now I have to pay cancellation fees, I didn't make use of thier service and I haven't even received the card they needed to send me and they already deducted R850 from my account. This is day light ******* and they still not assisting me... mind you I am not even with them for that long I took out the policy on the 1st of April 2018

Helpful (0)

Replies (2)

Oneplan Insurance's replyOfficial

25 Apr 2018, 09:38

Hi Vallene,

We do sincerely apologise for the service you received and for any inconvenience caused by this.

We are currently looking into your policy and we will be in contact with you shortly in order to resolve this.

Regards,

The Oneplan Team

Oneplan Insurance's reply25 Apr 2018, 09:38

Official

Hi Vallene,

We do sincerely apologise for the service you received and for any inconvenience caused by this.

We are currently looking into your policy and we will be in contact with you shortly in order to resolve this.

Regards,

The Oneplan Team

vallene M's updateReviewer Update

25 Apr 2018, 10:18

You are not helping me in anyway! I am going to the bank today and disputing the debit order and I will be taking this matter further to the ombudsman. Thank you for a ****py experience!

vallene M's update25 Apr 2018, 10:18

Reviewer Update

You are not helping me in anyway! I am going to the bank today and disputing the debit order and I will be taking this matter further to the ombudsman. Thank you for a ****py experience!