Cancellation woes!!
<p>My name is Avril Pretorius. I sent your cancellation department a request to cancel a plan I took out for my mother recently. I did so close to two weeks ago as I was still in the grace period of 31 days. I received communication that stated I would be contacted "soon". Two weeks later and I had to contact you because no one has bothered to call me. Today, speaking to an agent called Prish, I discovered this policy is still active and my account will be debited on Monday. Is this your way of doing business? If so, I am glad I won't be continuing with you. I do not want my money taken by you lot because I gave ample notice. So, who do I have to talk to to be taken seriously??? </p>
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited. Your policy has since been cancelled and you will be unpaying the debit order at your bank.
We thank you for your patience and understanding.
Kind Regards
OnePlan
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited. Your policy has since been cancelled and you will be unpaying the debit order at your bank.
We thank you for your patience and understanding.
Kind Regards
OnePlan
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited.
We thank you for your patience and understanding.
Kind Regards
OnePlan
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited.
We thank you for your patience and understanding.
Kind Regards
OnePlan
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited.
We thank you for your patience and understanding.
Kind Regards
OnePlan
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited.
We thank you for your patience and understanding.
Kind Regards
OnePlan
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited.
We thank you for your patience and understanding.
Kind Regards
OnePlan
Hi Avril,
Thank you for taking our call this morning and for allowing us the opportunity to correct this.
Once again we apologise for the delay in processing your cancellation and understand that you have been inconvenienced due to your account being debited.
We thank you for your patience and understanding.
Kind Regards
OnePlan