Cancellation of policy

<p>One plan has cancelled my policy even after I spoke to an agent that they debited my account too early. I have sent bank statements to them to show that previous installment was paid as they had told me they could not allocate the payment. I have spoken to 2 agents and had numerous emails all to rectify this situation even though it is not my fault. My next debit is supposed to go off on the 15th and yet they have cancelled it due to non payment. It is only the 13th. Very *********** staff and managers do not call recurring customers to help fix their situations. No communications between the departments. </p>