GB
George B
1 reviews | Active since Oct 2018
08 Jun 2021, 15:46
Cancellation of insurance
Dear Valued Client,
We acknowledge receipt of your cancellation request. Kindly be informed that one of our agents will be in contact with you shortly to assist you with your request.
Kind Regards, Customer Care
Till no one call me. But strange is how fast they can give you call back if you wanted to join the scheme.
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Oneplan Insurance's replyOfficial
08 Jun 2021, 17:05Good day George,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation and our policy terms and conditions a 30 days’ notice period is require upon cancellation. We have escalated the matter and will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation and our policy terms and conditions a 30 days’ notice period is require upon cancellation. We have escalated the matter and will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply08 Jun 2021, 17:05
Official
Good day George,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation and our policy terms and conditions a 30 days’ notice period is require upon cancellation. We have escalated the matter and will revert to you with the relevant feedback.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
As per our telephonic conversation and our policy terms and conditions a 30 days’ notice period is require upon cancellation. We have escalated the matter and will revert to you with the relevant feedback.
Kind Regards,
Oneplan