KM
Karabo M
1 reviews | Active since Apr 2024
18 Apr 2024, 08:55
Cancellation
Policy was cancelled immediately with no debit orders on my account. I was assisted by Amanda Yende.
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Replies (1)
Oneplan Insurance's replyOfficial
18 Apr 2024, 09:59Hi Karabo,
Thank you for sharing your service experience with us and for letting us know how helpful Amanda was. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that your request to cancel was sent within the cooling-off period. Clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
We are sad to see you go, but we do hope to have you a part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for letting us know how helpful Amanda was. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that your request to cancel was sent within the cooling-off period. Clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
We are sad to see you go, but we do hope to have you a part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Apr 2024, 09:59
Official
Hi Karabo,
Thank you for sharing your service experience with us and for letting us know how helpful Amanda was. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that your request to cancel was sent within the cooling-off period. Clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
We are sad to see you go, but we do hope to have you a part of the Oneplan family again.
Kind Regards,
Oneplan
Thank you for sharing your service experience with us and for letting us know how helpful Amanda was. Our clients are important to us and we aim to provide them with the best service possible.
Kindly note that your request to cancel was sent within the cooling-off period. Clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required.
We are sad to see you go, but we do hope to have you a part of the Oneplan family again.
Kind Regards,
Oneplan