nR
natasha R
1 reviews | Active since Dec 2012
27 Jul 2015, 08:37
Cancellation
I subscribed to one plan as the consultant made it out to be wonderful.<br> I needed to go for an operation. As the doctor made an error on the referral letter to the specialist, the declined the operation and i had to pay for it out of my pocket.<br> I then submitted cancellation to the insurance in May 2015. They are still attempting debit orders on my account.<br> Does one have to go as far as getting a court order for them to stop this??????<br> I have never had such a bad experience in my life...<br> I would personally not recommend anyone to take out the insurance as they don't even listen to errors made by the doctor. The staff is very unprofessional and no etiquette.
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Oneplan Insurance's replyOfficial
27 Jul 2015, 10:43Hello Natsvrhyn,
Thank you for bringing the above to our attention.
As per telephonic discussion and email correspondence, please note that we are unable to pick up the original cancellation letter sent to us. We have however received the email that you have forwarded to us this morning.
Your policy has been cancelled for the 01/07/2015 based on the call recording for the 13/05/2015 whereby you have requested cancelled as well as our terms and conditions.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion and email correspondence, please note that we are unable to pick up the original cancellation letter sent to us. We have however received the email that you have forwarded to us this morning.
Your policy has been cancelled for the 01/07/2015 based on the call recording for the 13/05/2015 whereby you have requested cancelled as well as our terms and conditions.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Oneplan Insurance's reply27 Jul 2015, 10:43
Official
Hello Natsvrhyn,
Thank you for bringing the above to our attention.
As per telephonic discussion and email correspondence, please note that we are unable to pick up the original cancellation letter sent to us. We have however received the email that you have forwarded to us this morning.
Your policy has been cancelled for the 01/07/2015 based on the call recording for the 13/05/2015 whereby you have requested cancelled as well as our terms and conditions.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department
Thank you for bringing the above to our attention.
As per telephonic discussion and email correspondence, please note that we are unable to pick up the original cancellation letter sent to us. We have however received the email that you have forwarded to us this morning.
Your policy has been cancelled for the 01/07/2015 based on the call recording for the 13/05/2015 whereby you have requested cancelled as well as our terms and conditions.
Trust that you will find the above in order.
Kind Regards,
Shanice Maistry
Customer Care Department