JH
Jacques H
1 reviews | Active since Dec 2011
02 Dec 2020, 09:28
Canceling you policy with ONE PLAN PET with a over 20% increase on premium
Let me start off with the following
I have given them notice at the start of the Month of November for the month of November now I get and was confirmed it will be canceled now I get a nice surprise on my account where they deducted and will only be canceled for 1 January 2021
The amount of the increased policy value which they increased my policy with over 20% increase in the time we live in.
I was always a good supporter of the company, but now I will not support or advise anyone to support this company.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
02 Dec 2020, 11:34Good day Jacques,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We apologize for the inconvenience caused, however kindly note the increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We apologize for the inconvenience caused, however kindly note the increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
As per our discussion we have proceeded to cancel your policy, you will receive an email with confirmation of this. Your premium that has been debited will be refunded to your account.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Dec 2020, 11:34
Official
Good day Jacques,
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We apologize for the inconvenience caused, however kindly note the increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
Thank you for taking our call earlier and allowing us the opportunity to resolve this.
We apologize for the inconvenience caused, however kindly note the increase plays an important role to ensure that we continue to provide quality insurance to our fur-babies. We do take customer feedback seriously to improve our service and processes to ensure we meet our clients' expectations.
As per our discussion we have proceeded to cancel your policy, you will receive an email with confirmation of this. Your premium that has been debited will be refunded to your account.
We're sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
JH
Jacques H's updateReviewer Update
05 Jan 2021, 12:49Thanks to the support agent how assisted me with the refund.
It is just sad that I had to go to this length to get it sorted.
But if the service was the same as the consultant helping me
then I think I would have not left the company.
It is just sad that I had to go to this length to get it sorted.
But if the service was the same as the consultant helping me
then I think I would have not left the company.
JH
Jacques H's update05 Jan 2021, 12:49
Reviewer Update
Thanks to the support agent how assisted me with the refund.
It is just sad that I had to go to this length to get it sorted.
But if the service was the same as the consultant helping me
then I think I would have not left the company.
It is just sad that I had to go to this length to get it sorted.
But if the service was the same as the consultant helping me
then I think I would have not left the company.