EG
Eugene G
1 reviews | Active since Jul 2013
26 Nov 2025, 12:52
Canceled policy
I sent an email to cancel my policy at the end of August 2025 as I couldn't afford it anymore. I asked them to please confirm and I heard nothing from them. They now want 2 months payment from me for September and October which I don't have. If they had responded to the emails that I had sent them then they would have not had this problem which they brought on themselves.
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Oneplan Insurance's replyOfficial
26 Nov 2025, 13:03Dear Eugene,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
Our cancellation policy requires a one calendar month notice. That said, we have reviewed your account and can confirm that your policy has already been cancelled. You will not be responsible for any payments for the months in question.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
Our cancellation policy requires a one calendar month notice. That said, we have reviewed your account and can confirm that your policy has already been cancelled. You will not be responsible for any payments for the months in question.
Kind regards,
Oneplan.
Oneplan Insurance's reply26 Nov 2025, 13:03
Official
Dear Eugene,
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
Our cancellation policy requires a one calendar month notice. That said, we have reviewed your account and can confirm that your policy has already been cancelled. You will not be responsible for any payments for the months in question.
Kind regards,
Oneplan.
Thank you for bringing this to matter our attention.
We sincerely regret the circumstances that led to your Hellopeter review and apologize for any inconvenience you have experienced.
Our cancellation policy requires a one calendar month notice. That said, we have reviewed your account and can confirm that your policy has already been cancelled. You will not be responsible for any payments for the months in question.
Kind regards,
Oneplan.