mM
maureen M
1 reviews | Active since Jun 2017
15 Aug 2024, 12:00
Cancel my policy with immediate effect
policy number:*** if you cannot approve my claim then cancel my policy with immediate effect. you will not debit my account when i cannot use the policy and tell me about terms and conditions when you did not inform me that the policy schedule has changed. the terms and conditions only suit you.
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Oneplan Insurance's replyOfficial
15 Aug 2024, 12:22Dear Maureen,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us.
Kindly note that for claims to be processed, we would require a cash receipt as proof of payment and a detailed invoice. A detailed invoice with proof of payment is required when claiming for any benefits on the policy.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kindly note that for claims to be processed, we would require a cash receipt as proof of payment and a detailed invoice. A detailed invoice with proof of payment is required when claiming for any benefits on the policy.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Aug 2024, 12:22
Official
Dear Maureen,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us.
Kindly note that for claims to be processed, we would require a cash receipt as proof of payment and a detailed invoice. A detailed invoice with proof of payment is required when claiming for any benefits on the policy.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Kindly note that for claims to be processed, we would require a cash receipt as proof of payment and a detailed invoice. A detailed invoice with proof of payment is required when claiming for any benefits on the policy.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan