MB
Michele B
1 reviews | Active since Mar 2022
08 May 2026, 12:01
Cancel my policy
Good luck trying to cancel ur policy. I am sick of Oneplan worst pet insurance with regards to communication. Maybe if u see this I want my policy cancelled what more must I do with u people. 5 days to answer emails. Absolutely ridiculous. I must run after you.
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Oneplan Insurance's replyOfficial
08 May 2026, 12:11Dear Michele,
We sincerely apologise for the delay and frustration you’ve experienced regarding your cancellation request. We understand how upsetting this has been and regret that our communication did not meet the standard you deserve.
We sincerely apologise for the delay and frustration you’ve experienced regarding your cancellation request. We understand how upsetting this has been and regret that our communication did not meet the standard you deserve.
Your cancellation request has now been escalated to our dedicated Cancellations Team, who will contact you directly to finalise the process as soon as possible. Please be assured that this matter is receiving urgent attention.
We appreciate you bringing this to our attention and thank you for your patience while we work to resolve this. We are committed to improving our response times and service levels to prevent experiences like this in future.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply08 May 2026, 12:11
Official
Dear Michele,
We sincerely apologise for the delay and frustration you’ve experienced regarding your cancellation request. We understand how upsetting this has been and regret that our communication did not meet the standard you deserve.
We sincerely apologise for the delay and frustration you’ve experienced regarding your cancellation request. We understand how upsetting this has been and regret that our communication did not meet the standard you deserve.
Your cancellation request has now been escalated to our dedicated Cancellations Team, who will contact you directly to finalise the process as soon as possible. Please be assured that this matter is receiving urgent attention.
We appreciate you bringing this to our attention and thank you for your patience while we work to resolve this. We are committed to improving our response times and service levels to prevent experiences like this in future.
Kind regards,
Oneplan.
Kind regards,
Oneplan.