CR
Correta R

1 reviews | Active since Feb 2016

12 May 2025, 15:16

CANCEL MY ACCOUNT- I AM DONE

If I could give you a Zero I would, i literally use the same doctor who gives me the same invoice, LITERALLY, but clearly you claims department does not know how to read, for a claim to be accepted and finalized i need to first call ten times and get then rejection email and send the same damn thing 10 THOUSAND time, this clearly shows you are not investing on your clients to ensure a smooth process let alone use the right technology and personal to assist us. Reading a skill that you clearly did not hire for and that is unfortunate, I am more sick dealing with you than I with the sickness, Government services are better than this even though we programmed to expect worse. i would never recommend this service to anyone, I'd rather start a campaign to get people out of it, that would make me feel much better. please ensure NO one calls me trying to find out how am doing, i will be VERY RUDE i am telling you now, just cancel my policy and erase our relationship. my policy is *** put that on Record and make sure no one calls me

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply12 May 2025, 15:44
Official
Dear Correta, 

Thank you for bringing this matter to our attention. 

We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client. 

We have reviewed your complaint and would like to clarify that there are no rejected not outstanding claims on your policy. Your recent GP and Scripted Medications claims were approved and SMS notifications were sent to inform you of this. 

It saddens us that you have opted to cancel your policy. Our retentions department will assist further with the request. 

Once again, we sincerely apologize for any inconvenience caused. 

Kind regards,
Oneplan.