AR
Alida R
1 reviews | Active since May 2022
29 Oct 2025, 11:56
Cancel
If been sending emails from yesterday regarding a cancellation with no response from the pet 3 side this is bad customer service
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Replies (1)
Oneplan Insurance's replyOfficial
29 Oct 2025, 12:21Dear Cornelia,
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to clarify that the cancellation requests were sent to our do-not-reply mailbox and an automated response was provided. Your email was then assigned to the relevant queue for assistance and it is still within the TAT for a consultant to get in touch with you to assist with the request.
We have followed up with the team and a consultant will be in contact with you to assist and confirm the request.
Once again, we truly apologise for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to clarify that the cancellation requests were sent to our do-not-reply mailbox and an automated response was provided. Your email was then assigned to the relevant queue for assistance and it is still within the TAT for a consultant to get in touch with you to assist with the request.
We have followed up with the team and a consultant will be in contact with you to assist and confirm the request.
Once again, we truly apologise for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.
Oneplan Insurance's reply29 Oct 2025, 12:21
Official
Dear Cornelia,
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to clarify that the cancellation requests were sent to our do-not-reply mailbox and an automated response was provided. Your email was then assigned to the relevant queue for assistance and it is still within the TAT for a consultant to get in touch with you to assist with the request.
We have followed up with the team and a consultant will be in contact with you to assist and confirm the request.
Once again, we truly apologise for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.
Thank you for taking the time to bring this matter to our attention.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and would like to clarify that the cancellation requests were sent to our do-not-reply mailbox and an automated response was provided. Your email was then assigned to the relevant queue for assistance and it is still within the TAT for a consultant to get in touch with you to assist with the request.
We have followed up with the team and a consultant will be in contact with you to assist and confirm the request.
Once again, we truly apologise for the experience you've had and are saddened to see you go.
Kind regards,
Oneplan.