Can I give Negative Stars

This is actually becoming a joke and is laughable. In fact the whole OnePlan group is an absolute joke as they do not take their clients seriously. I've taken to social media to make sure my friends and colleagues do not fall into the trap of joining this excuse of a company. This is my fourth complaint I'm writing on HelloPeter and up to this day, absolutely NOTHING has been done. All they do is send you a pathetic reply to shut you up. I am now at a loss for words as I don't know what more to do, I cannot phone them as I work outside of the country. Is this the sort of thing the ombudsman handles? I was told a "superior" would get back to me the end of the day. The end of that day was the 3rd October. I've been trying to get an answer out of them since August 23. This is like drawing blood from a stone. What was the monthly premium I was paying for? I am beyond livid. Never have I been this frustrated and annoyed. I think I've received better service at a corner shop. I guess I will receive a response to this message too. Probably the same nonsense they have sent me before. Why is it so hard for people to do their jobs?