call centre not doing there jobs correctly

Both my mother and I have numerous sent emails to Lesley Ann Lyon with regards to a refund. I have been calling three times a week for the passed three weeks now.<br> one of the emails states that everything was fine and that it will take 30 days to be paid out to me.<br> A week later I then called in to find out when I will be refunded I spoke to a Thembi who said I must send her the proof of payment and she will make sure that the money will be refunded to me the next day. To this day I have not heard back from Thembi.<br> Yesterday I spoke to another gentleman who said that the payment was not linked to my account he has linked it and I will be paid today.<br> Today I phone twice speaking to 2 different people the one saying early tomorrow morning and the other telling me that I have to go through to the in hospital claims department to get refunded. After 3 months I am told this.The hospital claims department then says I have not been paid out because it is a receipt and not an account which I need to get from the hospital itself. almost 4 months and i still have not received my money.