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cherine F
1 reviews | Active since Aug 2021
22 Jun 2022, 15:34
Call center Hero!
I am incredibly happy that I found my diamond in the rough. Dealing with Oneplan has not been a pleasant experience (its an administrative nightmare for you as client and at their end the left hand does not seem to know what the right hand is doing) and Jean - Claude in the customer service department has really taken client care to the level is should be and he delivered the exact promise he made to me. He has managed to resolve a claim query within minutes whereby a whole department of claim handlers have not been able to resolve it in weeks. He really is a hero and Oneplan is lucky to have him. Thank you very much for your awesome service Jean-Claude. You are a gem of an agent.
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Oneplan Insurance's replyOfficial
22 Jun 2022, 16:27Hi Cherine,
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Jean Claude has made such a lasting impression on you, we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Jean Claude has made such a lasting impression on you, we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Jun 2022, 16:27
Official
Hi Cherine,
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Jean Claude has made such a lasting impression on you, we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank for sharing your service experience with us. We sincerely apologize for the previous experience you had, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations. We appreciate the opportunity granted to restore that experience and we are pleased to hear that despite the circumstances Jean Claude has made such a lasting impression on you, we will be sure to recognize his efforts.
We hope that you have a pleasant experience going forward. If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan